FAQ Answer
We understand that you're excited to receive your order! Typically, orders are processed and shipped within 1-2 business days. Delivery usually takes between 3 to 7 business days, depending on your location. Please note that delivery times can vary due to factors such as weather, holidays, or other unexpected delays. Once your order has shipped, we'll send you a tracking number via email so you can follow its journey. If you're wondering when it’ll arrive, the tracking page will provide the most up-to-date information. And of course, if you need any help, we’re always here for you!
We want you to be completely happy with your purchase! If you're not satisfied with your order, we offer a full refund. However, please note that the refund will be assessed based on factors such as the time of delivery and the amount of product used. If you have any concerns or need assistance with a return, feel free to contact us, and we’ll work with you to ensure the best resolution!
We understand that sensitive skin requires extra care. While most of our hydrating and moisturizing products are formulated to be gentle and suitable for a variety of skin types, we always recommend checking the ingredient list for any potential allergens or irritants. Some products may contain ingredients that are not recommended for sensitive skin or for use during pregnancy, so it’s important to review the ingredients carefully. If you have any concerns or need personalized advice, please don’t hesitate to reach out to us—we’re here to help!
The vast majority of our products are made with gentle ingredients, carefully chosen to provide the best care for your skin. However, we understand that some individuals may be allergic or sensitive to certain substances. To ensure that our products are safe for you, we recommend carefully reviewing the ingredient list before making a purchase. If you have any specific concerns or known allergies, please feel free to reach out to us, and we’ll be happy to assist you in selecting the best products for your needs!
Once your order is shipped, you'll receive an email containing a tracking number. You can use this tracking number to follow your order's progress. Simply click the link in the email or visit the Shopify order tracking page, where you can enter your tracking number to get real-time updates. If you have trouble with tracking or need additional support, feel free to contact us. We're here to assist you every step of the way!
Once your order is placed, it is processed quickly to ensure prompt shipping. Unfortunately, once the order is confirmed, we are unable to make any changes or cancellations. However, if you realize you need to adjust your order immediately, please reach out to us as soon as possible, and we will do our best to assist you before it is shipped. If your order has already been shipped, you may need to wait until it arrives and then initiate a return or exchange based on our return policy. Please don't hesitate to contact us for further assistance.
Yes, we regularly offer special promotions to help you get the best deals! You can often find bundle discounts, especially on select products, and we provide exclusive offers during holidays and special occasions. In addition to these, we may run other exciting promotions throughout the year, so be sure to keep an eye on our site for the latest updates. Plus, if you're purchasing multiple items, you could enjoy additional savings depending on the time of year and special offers. We’re always working to bring you great value!
The shelf life of our products typically ranges from 2 to 3 years, depending on the specific formulation and ingredients used. For optimal quality and effectiveness, we recommend using the product within the specified shelf life. To ensure the best experience, please check the expiration date printed on the packaging. Additionally, it’s important to store the products in a cool, dry place, away from direct sunlight or heat sources, as these factors can impact the product's longevity. If you have any questions about the shelf life of a specific product, or if you’re unsure about any details, please feel free to reach out to us. We’re here to help!